Privacy Policy

1. Introduction

Welcome to QuoteXbert ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using QuoteXbert, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password (encrypted)
• Profile Data: User role (homeowner/contractor), profile photo, business information
• Project Information: Service requests, project descriptions, photos, location data
• Payment Information: Processed securely through Stripe (we do not store full credit card numbers)
• Communication Data: Messages, reviews, feedback, and support inquiries

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, IP address
• Cookies and Tracking: Session cookies, authentication tokens, analytics data

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Connect homeowners with contractors for projects
• Process payments and prevent fraud
• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Generate AI-powered project estimates
• Analyze usage patterns and improve user experience
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We share your information only in these situations:

• Between Users: Project details shared with contractors who claim your leads
• Service Providers: Clerk (authentication), Stripe (payments), OpenAI (AI estimates), Vercel (hosting)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition

We never sell your personal information to third parties.

5. Payment Processing

All payment transactions are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our servers. Stripe's privacy policy can be found at stripe.com/privacy.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure authentication through Clerk with OAuth support
• Regular security audits and updates
• Role-based access controls
• Encrypted password storage

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Analyze site traffic and user behavior
• Improve platform performance

You can control cookies through your browser settings, but disabling them may limit functionality.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate information through your profile
• Delete: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us at privacy@quotexbert.com

9. Children's Privacy

QuoteXbert is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: